PERSONAL TRAINING
OUR PROMISE, FITNESS WAIVER AND RELEASE, AND TRAINER-CLIENT AGREEMENT
Wednesday 25 February 2026
Our Promise
At PHAT Disruption, our commitment is to deliver the highest standard of care and support in every Fitness session. Your health, fitness, and wellbeing goals are at the heart of everything we do.
We promise to give our absolute best each time you train with us. If at any point you feel we are not meeting this standard, please share your feedback immediately so we can raise the bar.
Every session is carefully planned and structured to align with your goals. We are dedicated to ensuring each participant feels supported, safe, and appropriately challenged.
Registering and investing into a training program, is your acknowledgment that you have read and accept the risks, terms, and conditions outlined in this agreement.
If you have any concerns, please contact us via email.
Your PHAT Disruption Coaches:
Coach Nathan & Coach Jacqueline Hull
2. Fitness Waiver and Release
By booking and participating in any PHAT Disruption session, you acknowledge and accept the following:
2.1 Rules & Responsibility
I agree to abide by the rules of PHAT Disruption. I am responsible for any damage to the equipment which I may cause due to negligence.
2.2 Waiver & Release
I HEREBY WAIVE AND RELEASE, indemnify, hold harmless and forever discharge PHAT Disruption, and its agents, employees, officers, directors, affiliates, successors and assigns, coaches, teachers and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any of the events or activities conducted by, on the premises, of, or for the benefit of, PHAT Disruption, provided that this waive of liability does not apply to any acts of gross negligence, or intentional, willful or wanton misconduct.
2.3 Acknowledgement of Risk
I understand that the activities, in which I will participate, are inherently dangerous and may cause serious or grievous injuries, including bodily injury, damage to personal property and/or death. On behalf of myself, my heirs, assigns, administrators, executors and next of kin, I waive all claims of damage, injuries and death sustained to me or my property, that I may have against the aforementioned release party to such activities, including claims in tort, contract, equity or otherwise.
I accept these risks voluntarily and take full responsibility for my participation.
2.4 Health & Condition
I acknowledge, agree and represent that I understand the nature of PHAT Disruption, I AM IN GOOD HEALTH and in PROPER PHYSICAL CONDITION to participate in such activities.
I further agree and warrant that if at any time I believe conditions to be unsafe, I will IMMEDIATELY DISCONTINUE further participation in the activity.
2.5 Scope
By this Waiver, I assume any risk, and take full responsibility and waive and of personal injury; death, damage, or loss of personal property, associated with PHAT Disruption, including but not limited to using the facility and its equipment in any manner, form or fashion, and participating and/or engaging in any Group Fitness, Personal Training, Small Group Training or Online Training, event or other related activities on and off the premises.
2.6 Entire Agreement
This WAIVER AND RELEASE contain the entire agreement between parties and supersedes any prior written or oral agreements between them concerning the subject matter of this WAIVER AND RELEASE. The provisions of this WAIVER AND RELEASE may be waived, altered, amended or repealed, in whole or in part, only upon the prior written consent of all parties.
2.7 Continuation
The provision of this WAIVER AND RELEASE will continue in full force and effect even after the termination of the activities conducted by, on the premises of, or for the benefit of PHAT Disruption, whether by agreement, by operation of law, or otherwise.
2.8 Acknowledgement
I have read, understood and fully agree to the term of this WAIVER AND RELEASE. I understand and confirm that by acknowledging and accepting this WAIVER AND RELEASE, I have given up considerable future legal rights.
3. Trainer-Client Agreement
3.1 New Client Consultation & Induction
All new clients must complete a mandatory consultation and induction prior to their first session.
During the consultation, clients will be asked to complete a Medical Pre-Exercise Screening Form. Based on the responses, clients with certain medical conditions or risk factors may be required to provide a Medical Clearance Certificate from an appropriately qualified medical practitioner (e.g. GP or allied health practitioner) before commencing or continuing certain exercise programs.
If a medical clearance is delayed, withheld, or limited, the client’s participation may be postponed or restricted to low-intensity or modified training until cleared.
This process ensures training is safe and appropriate to individual needs, and it supports our obligations under insurance, duty of care, and applicable professional standards.
All medical and health information will be handled confidentially and in compliance with privacy legislation.
3.2 Payment Processing
Your agreed Personal Training package must be accepted through the Kahunas.io link that is emailed direct to you.
This will trigger your direct debit to begin (weekly or monthly) via our secure third party, Stripe Payment Processing.
Ensure you read and understand the Rescheduling, Cancellation and Cooling Off Policy below. A copy will be provided at your consultation.
3.2.1 Package Adjustments
Downgrading Direct Debit Packages:
An administration fee of $50 may apply when downgrading direct debit membership packages.Notice Period:
A minimum of 21 days’ notice is required for all membership package changes. This period may be reduced at the discretion of the coaching team depending on individual circumstances.Processing Time:
Please allow up to 48 hours for any adjustments to take effect.
3.3 Rescheduling, Cancellation of Program and Your 7 Days Cooling Off Period
Rescheduling
I am so excited to be working with you and look forward to helping you achieve your health, fitness and wellbeing goals.
Every important goal must become a priority, therefore your goals become my priority. I’m so serious about this but if ever I need to change or reschedule your session within 24 hours notice I want you to know that it would be an absolute last resort. To demonstrate the importance of this my promise is to offer you not 1 but 2 free sessions if this is ever the case.
All I would ask in return is the same commitment to your results and sessions. If for whatever reason you needed to reschedule that you would give me at least 24 hours notice out of common courtesy and I’ll happily reschedule you in. Our agreed training days and time will be structured around you and your spots saved for you and you only. Therefore I’d please ask to provide 24 hours notice and your understanding that the full investment is still required for the cancelled session.
We all have good and bad days so please let me know if ever you’re not feeling well, you have an injury or if you have concerns regarding training and need to train at a lower intensity or take caution. Please be punctual so that I can provide you with the full session plan and full value as all sessions will commence and conclude as scheduled.
Rescheduling Window:
If a personal training session has been paid for in advance and the client cannot attend due to illness or emergency, they are required to reschedule the session with their coach within 7 days of the missed appointment. The rescheduled date and time must be mutually agreed upon by both client and coach.Rescheduled Session Completion Window:
The rescheduled session must be completed within 3 months of the original missed date. Rescheduled sessions not completed within this timeframe will be forfeited. This is to avoid a backlog of make-up sessions, which can make it difficult to schedule in.
Cancellation of Program
After completing our minimum term, I would kindly ask for 21 days written notice to cancel our training agreement. You can do this via email HERE and I will implement this for you from the email date.
You have my word that my standards will remain extremely high and you will receive the same standard of training and customer service for your remaining 3 weeks.
If you have any challenges with any of the terms and conditions please do not hesitate to let me know and I am sure we can come up with the solution that we are both really happy with. I am excited to be working with you on your journey, and to help you achieve you health, fitness and wellbeing goals.
Your 7 Day Cooling Off Period
If you change your mind after joining, you have a 7 day cooling off period in which to cancel your 13 or 26 week agreement. Your cooling off period starts on the start date indicated in your agreement.
You must let us know in writing at any time during this 7 day period. Your written cancellation must be given to us by email HERE.
If you cancel within the cooling off period, we will refund you the money you have paid, less any sessions you have completed. A $20 administration fee may also be deducted.
If you have any challenges with any of the terms and conditions please do not hesitate to let me know and I am sure we can come up with the solution that we are both really happy with. I am excited to be working with you on your journey, and to help you achieve you health, fitness and wellbeing goals.
3.4 Group Fitness Cancellation Policy — Reschedules, Credits, and Refunds can be found HERE.
3.5 Pricing Policy
PHAT Disruption may review and adjust pricing at any time.
Clients receive 14 days’ notice before price changes.
Continuing sessions after the effective change date indicates acceptance of new pricing.
3.6 Age Policy
Clients must be 18 years of age of older.
Clients under the age of 18 years can participate however, require written consent from a parent or legal guardian. The parent or guardian must remain onsite during training sessions or ensure another responsible adult is present in the home/gym at all times.
3.7 Photography & Videography
Sessions may be filmed or photographed for promotional purposes.
Clients who do not wish to be recorded must notify their coach before the session begins.
3.8 Temporary Closures & Complimentary Sessions
Occasional closures may occur for staff breaks, charity work, or unforeseen events (e.g. weather).
Complimentary sessions may be offered to make up for closures.
3.9 Wet Weather Safety Protocol
“Slippery When Wet” signage will be displayed at 7 Amber Court entrance/exit.
Clients are responsible for following all safety procedures, to ensure their own safety and that of others.
3.10 Referral Reward Scheme
When an existing client refers a contact to PHAT Disruption:
Scheme is under review, stay tuned!
3.11 Client Acknowledgement
By registering and investing into a training program, you acknowledge that you have:
Read, understood, and agreed to all outlined in the Fitness Waiver and Release, and Trainer-Client Agreement above.
Agreed to assume responsibility for your health, safety, and participation.