PERSONAL TRAINING
OUR PROMISE, FITNESS WAIVER AND RELEASE, AND TRAINER-CLIENT AGREEMENT
Sunday 01 March 2026
Our Promise
At PHAT Disruption, our commitment is to deliver the highest standard of care and support in every fitness session. Your health, fitness, and wellbeing goals are at the heart of everything we do.
We promise to give our absolute best each time you train with us. If at any point you feel we are not meeting this standard, please share your feedback immediately so we can raise the bar.
Every session is carefully planned and structured to align with your goals. We are dedicated to ensuring each participant feels supported, safe, and appropriately challenged.
Registering and investing in a training program is your acknowledgment that you have read and accept the risks, terms, and conditions outlined in this agreement.
If you have any concerns, please contact us via email.
Your PHAT Disruption Coaches:
Coach Nathan & Coach Jacqueline Hull
2. Fitness Waiver and Release
By booking and participating in any PHAT Disruption session, you acknowledge and accept the following:
2.1 Rules & Responsibility
I agree to abide by the rules of PHAT Disruption.
I am responsible for any damage to equipment caused by my negligence.
2.2 Waiver & Release
I HEREBY WAIVE AND RELEASE, indemnify, hold harmless, and forever discharge PHAT Disruption and its agents, employees, officers, directors, affiliates, successors and assigns, coaches, teachers, and trustees from any and all claims, demands, debts, contracts, expenses, causes of action, lawsuits, damages, and liabilities of every kind or nature, whether known or unknown, in law or equity, that I ever had or may have arising from or in any way related to my participation in any of the events or activities conducted by, on the premises of, or for the benefit of PHAT Disruption, provided that this waiver of liability does not apply to any acts of gross negligence or intentional, willful, or wanton misconduct.
2.3 Acknowledgement of Risk
I understand that the activities in which I will participate are inherently dangerous and may cause serious or grievous injury, including bodily injury, damage to personal property, and/or death.
On behalf of myself, my heirs, assigns, administrators, executors, and next of kin, I waive all claims for damages, injuries, or death sustained by me or my property arising from such activities, including claims in tort, contract, equity, or otherwise.
I accept these risks voluntarily and take full responsibility for my participation.
2.4 Health & Condition
I acknowledge, agree, and represent that I understand the nature of PHAT Disruption activities, that I am in good health, and that I am in proper physical condition to participate in such activities.
I further agree and warrant that if at any time I believe conditions to be unsafe, I will immediately discontinue participation in the activity.
2.5 Scope
By this Waiver, I assume any risk, and take full responsibility and waive and of personal injury; death, damage, or loss of personal property, associated with PHAT Disruption, including but not limited to using the facility and its equipment in any manner, form or fashion, and participating and/or engaging in any Group Fitness, Personal Training, Small Group Training or Online Training, event or other related activities on and off the premises.
2.6 Entire Agreement
This WAIVER AND RELEASE contains the entire agreement between the parties and supersedes any prior written or oral agreements concerning its subject matter.
The provisions of this WAIVER AND RELEASE may be waived, altered, amended, or repealed, in whole or in part, only with the prior written consent of all parties.
2.7 Continuation
The provisions of this WAIVER AND RELEASE will continue in full force and effect even after termination of the activities conducted by, on the premises of, or for the benefit of PHAT Disruption, whether by agreement, operation of law, or otherwise.
2.8 Acknowledgement
I have read, understood, and fully agree to the terms of this WAIVER AND RELEASE.
I understand and confirm that by acknowledging and accepting this WAIVER AND RELEASE, I have given up considerable future legal rights.
3. Trainer-Client Agreement
3.1 New Client Consultation & Induction
All new clients must complete a mandatory consultation and induction prior to their first session.
During the consultation, clients must complete a Medical Pre-Exercise Screening Form. Based on responses, clients with certain medical conditions or risk factors may be required to provide a Medical Clearance Certificate from an appropriately qualified medical practitioner (e.g., GP or allied health practitioner) before commencing or continuing certain exercise programs.
If medical clearance is delayed, withheld, or limited, participation may be postponed or restricted to low-intensity or modified training until clearance is obtained.
This process ensures training is safe and appropriate to individual needs and supports our obligations under insurance, duty of care, and applicable professional standards.
All medical and health information will be handled confidentially and in compliance with privacy legislation.
3.2 Payment Processing
Your agreed Personal Training package must be accepted through the Kahunas.io link emailed directly to you.
This will trigger your direct debit (weekly or monthly) via our secure third-party provider, Stripe Payment Processing.
Please read and understand the Rescheduling, Cancellation, and Cooling Off Policy below.
3.2.1 Package Adjustments
Downgrading Direct Debit Packages: An administration fee of $50 may apply when downgrading membership packages.
Notice Period: A minimum of 21 days’ notice is required for all membership changes. This period may be reduced at the discretion of the coaching team depending on individual circumstances.
Processing Time: Please allow up to 48 hours for adjustments to take effect.
3.3 Rescheduling, Cancellation of Program and Your 7 Days Cooling Off Period
3.3.1 Rescheduling
I am excited to work with you and support your health, fitness, and wellbeing goals. Every important goal must become a priority — and your goals become my priority.
If I ever need to reschedule your session within 24 hours’ notice, it will be an absolute last resort. In that case, I will offer you not one but two complimentary sessions
In return, I ask for the same commitment. If you need to reschedule, please provide at least 24 hours’ notice. If less than 24 hours’ notice is provided, the full session fee will apply.
Training times are reserved specifically for you. Please be punctual so we can commence and conclude as scheduled.
If you are unwell, injured, or concerned about training intensity, please notify your coach prior to the session.
3.3.1.1 Rescheduling Window:
If a session has been paid in advance and cannot be attended due to illness or emergency, it must be rescheduled within 7 days of the missed appointment. The new date and time must be mutually agreed upon.3.3.1.2 Rescheduled Session Completion Window
Rescheduled sessions must be completed within 3 months of the original missed date. Sessions not completed within this timeframe will be forfeited.3.3.1.3 Maximum Number of Sessions Permitted to Reschedule
A maximum of 5 missed sessions may be rescheduled at any one time to avoid excessive backlog.
3.3.2 Cancellation of Program
After completing the minimum term, 21 days’ written notice is required to cancel your training agreement. Notice must be provided via email.
Service standards will remain unchanged during the notice period.
3.3.3 Your 7 Day Cooling Off Period
You have a 7 day cooling off period.
The cooling off period begins on the agreement start date.
Cancellation must be provided in writing via email within this 7 day period.
If cancelled within this period, all monies paid will be refunded less completed sessions. A $20 administration fee may apply.
3.4 Group Fitness Cancellation Policy
Reschedules, Credits, and Refunds for Group Fitness can be found HERE.
3.5 Pricing Policy
PHAT Disruption may review and adjust pricing at any time.
Clients will receive 14 days’ notice of price changes.
Continuing sessions after the effective date constitutes acceptance of the new pricing.
3.6 Age Policy
Clients must be 18 years of age or older.
Clients under 18 may participate with written parental or guardian consent. A parent, guardian, or responsible adult must remain onsite during training sessions.
3.7 Photography & Videography
Sessions may be photographed or filmed for promotional purposes.
Clients who do not wish to be recorded must notify their coach before the session.
3.8 Temporary Closures & Complimentary Sessions
Occasional closures may occur due to staff leave, charity work, or unforeseen events (e.g., weather).
Complimentary sessions may be offered where appropriate.
3.9 Wet Weather Safety Protocol
“Slippery When Wet” signage will be displayed at 7 Amber Court entrance/exit.
Clients must follow all safety procedures.
3.10 Referral Reward Scheme
Scheme currently under review.
3.11 Client Acknowledgement
By registering and investing in a training program, you confirm that you have:
Read, understood, and agreed to all terms outlined in this Fitness Waiver and Release and Trainer–Client Agreement.
Agreed to assume responsibility for your health, safety, and participation.
If you have concerns about any terms and conditions, please discuss them with us so we can find a mutually agreeable solution.
We are excited to support you on your health, fitness, and wellbeing journey.