GROUP FITNESS

OUR PROMISE, FITNESS WAIVER AND RELEASE, AND TRAINER-CLIENT AGREEMENT

Saturday 11 October 2025

  1. Our Promise

At PHAT Disruption, our commitment is to deliver the highest standard of care and support in every Group Fitness session. Your health, fitness, and wellbeing goals are at the heart of everything we do.

We promise to give our absolute best each time you train with us. If at any point you feel we are not meeting this standard, please share your feedback immediately so we can raise the bar.

Every session is carefully planned and structured to align with the goals of the group. While it may not always be possible to meet every individual preference, we are dedicated to ensuring each participant feels supported, safe, and appropriately challenged.

Booking a session via the Group Fitness Booking System, is your acknowledgment that you have read and accept the risks, terms, and conditions outlined in this agreement. If you have any concerns, please contact us via email.

Your PHAT Disruption Coaches:
Coach Nathan & Coach Jacqueline Hull

2. Fitness Waiver and Release

By booking and participating in any PHAT Disruption session, you acknowledge and accept the following:

2.1 Rules & Responsibility

  • I agree to abide by the rules of PHAT Disruption. I am responsible for any damage to the equipment which I may cause due to negligence.

2.2 Waiver & Release

  • I HEREBY WAIVE AND RELEASE, indemnify, hold harmless and forever discharge PHAT Disruption, and its agents, employees, officers, directors, affiliates, successors and assigns, coaches, teachers and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any of the events or activities conducted by, on the premises, of, or for the benefit of, PHAT Disruption, provided that this waive of liability does not apply to any acts of gross negligence, or intentional, willful or wanton misconduct.

2.3 Acknowledgement of Risk

  • I understand that the activities, in which I will participate, are inherently dangerous and may cause serious or grievous injuries, including bodily injury, damage to personal property and/or death. On behalf of myself, my heirs, assigns, administrators, executors and next of kin, I waive all claims of damage, injuries and death sustained to me or my property, that I may have against the aforementioned release party to such activities, including claims in tort, contract, equity or otherwise.

  • I accept these risks voluntarily and take full responsibility for my participation.

2.4 Health & Condition

  • I acknowledge, agree and represent that I understand the nature of PHAT Disruption, I AM IN GOOD HEALTH and in PROPER PHYSICAL CONDITION to participate in such activities.

  • I further agree and warrant that if at any time I believe conditions to be unsafe, I will IMMEDIATELY DISCONTINUE further participation in the activity.

2.5 Scope

  • By this Waiver, I assume any risk, and take full responsibility and waive and of personal injury; death, damage, or loss of personal property, associated with PHAT Disruption, including but not limited to using the facility and its equipment in any manner, form or fashion, and participating and/or engaging in any Group Fitness, Personal Training, Small Group Training or Online Training, event or other related activities on and off the premises.

2.6 Entire Agreement

  • This WAIVER AND RELEASE contain the entire agreement between parties and supersedes any prior written or oral agreements between them concerning the subject matter of this WAIVER AND RELEASE. The provisions of this WAIVER AND RELEASE may be waived, altered, amended or repealed, in whole or in part, only upon the prior written consent of all parties.

2.7 Continuation

  • The provision of this WAIVER AND RELEASE will continue in full force and effect even after the termination of the activities conducted by, on the premises of, or for the benefit of PHAT Disruption, whether by agreement, by operation of law, or otherwise.

2.8 Acknowledgement

  • I have read, understood and fully agree to the term of this WAIVER AND RELEASE. I understand and confirm that by acknowledging and accepting this WAIVER AND RELEASE via the Group Fitness Booking System, I have given up considerable future legal rights.

3. Trainer-Client Agreement

3.1 New Client Consultation & Induction

  • All new clients must complete a mandatory consultation and induction prior to their first session.

  • During the consultation, clients will be asked to complete a Medical Pre-Exercise Screening Form. Based on the responses, clients with certain medical conditions or risk factors may be required to provide a Medical Clearance Certificate from an appropriately qualified medical practitioner (e.g. GP or allied health practitioner) before commencing or continuing certain exercise programs.

  • If a medical clearance is delayed, withheld, or limited, the client’s participation may be postponed or restricted to low-intensity or modified training until cleared.

  • This process ensures training is safe and appropriate to individual needs, and it supports our obligations under insurance, duty of care, and applicable professional standards.

  • All medical and health information will be handled confidentially and in compliance with privacy legislation.

3.2 Payment Processing

  • All sessions must be booked through the Group Fitness Booking System.

  • Payment is required in full at the time of booking. Payments are processed via our secure third party, Stripe Payment Processing.

  • Coupon codes must be entered in the coupon field when paying for your session.

  • Ensure you read and understand the Cancellation Policy below before booking.

3.3 Cancellation Policy — Reschedules, Credits, and Refunds

  • RESCHEDULES

    • You may reschedule a session up to 6 hours before your session start time (subject to availability).

    • Reschedules can be completed via your session confirmation email or by logging in to the booking system using your email address and the password you chose when you registered.

    • A new confirmation email will be sent to you, after you have rescheduled your session.

      • If your preferred slot is unavailable:

        • Provide at least 6 hours’ notice via email to request:
          • Credit toward future sessions or
          • Refund (processed within 5–10 business days).

  • NO SHOWS OR LATE CANCELLATIONS

    • If you do not attend your booked session or you cancel less than 6 hours before your session start time; a reschedule, credit, or refund will not be granted.

      • Exceptional circumstances:

        • Medical or emergency situations will be assessed case-by-case. Possible outcomes are as follows and at the discretion of your PHAT Disruption Coaches:
          • Reschedule to a future session (subject to availability)
          • Credit if reschedule unavailable
          • Refund (5–10 business days).

  • Refunds are not automatic; clients must request via email.

  • If PHAT Disruption cancels a session, you may reschedule, receive a credit, or request a full refund.

  • Refunds are provided only as required under Australian Consumer Law.

3.4 Pricing Policy

  • PHAT Disruption may review and adjust pricing at any time.

  • Clients receive 14 days’ notice before price changes.

  • Continuing sessions after the effective change date indicates acceptance of new pricing.

3.5 Age Policy

  • Participants must be 18 or older.

  • Under-18 participants require written consent from a parent or legal guardian.

3.6 Photography & Videography

  • Sessions may be filmed or photographed for promotional purposes.

  • Clients who do not wish to be recorded must notify their coach before the session begins.

3.7 Temporary Closures & Complimentary Sessions

  • Occasional closures may occur for staff breaks, charity work, or unforeseen events (e.g. weather).

  • Complimentary sessions may be offered to make up for closures.

3.8 Group Fitness Schedule

3.9 Wet Weather Safety Protocol

  • Alternate entrance during wet weather is accessible at 2 Buscall Court driveway - side gate.

  • “Slippery When Wet” signage will be displayed at 4 St Amand Street entrance.

  • Clients are responsible for following all safety procedures, to ensure their own safety and that of others.

4. Referral Reward Scheme

When an existing client refers a contact to PHAT Disruption Group Fitness:

  • The contact will get their first session free. Enter coupon code FIRSTTIMEFREE in the payment screen of the Group Fitness Booking System.

  • The existing client who referred the contact will receive one free Group Fitness session once the friend completes their first paid booking.

  • Your coach will provide the coupon code when this is completed.

Limit one free session per new client referred. Offer not transferable or redeemable for cash.

PHAT Disruption reserves the right to amend or withdraw this offer at any time.

5. Client Acknowledgement

By booking a session, you acknowledge that you have:

  • Read, understood, and agreed to all outlined in the Fitness Waiver and Release, and Trainer-Client Agreement.

  • Agreed to assume responsibility for your health, safety, and participation.

I AGREE AND WANT TO BOOK IN FOR GROUP FITNESS!