ONLINE TRAINING
OUR PROMISE, FITNESS WAIVER AND RELEASE, AND TRAINER-CLIENT AGREEMENT
Sunday 01 March 2026
Our Promise
At PHAT Disruption, our commitment is to deliver the highest standard of care and support in every fitness session. Your health, fitness, and wellbeing goals are at the heart of everything we do.
We promise to give our absolute best each time you train with us. If at any point you feel we are not meeting this standard, please share your feedback immediately so we can raise the bar.
Every session is carefully planned and structured to align with your goals. We are dedicated to ensuring each participant feels supported, safe, and appropriately challenged.
Registering and investing in a training program is your acknowledgment that you have read and accept the risks, terms, and conditions outlined in this agreement.
If you have any concerns, please contact us via email.
Your PHAT Disruption Coaches:
Coach Nathan & Coach Jacqueline Hull
2. Fitness Waiver and Release
By booking and participating in any PHAT Disruption session, you acknowledge and accept the following:
2.1 Rules & Responsibility
• I agree to abide by the rules of PHAT Disruption. I am responsible for any damage to equipment caused by my negligence.
2.2 Waiver & Release
• I HEREBY WAIVE AND RELEASE, indemnify, hold harmless, and forever discharge PHAT Disruption and its agents, employees, officers, directors, affiliates, successors, assigns, coaches, teachers, and trustees from any and all claims, demands, debts, contracts, expenses, causes of action, lawsuits, damages, and liabilities of every kind or nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any events or activities conducted by, on the premises of, or for the benefit of PHAT Disruption, provided that this waiver of liability does not apply to acts of gross negligence or intentional, willful, or wanton misconduct.
2.3 Acknowledgement of Risk
• I understand that the activities in which I will participate are inherently dangerous and may cause serious or grievous injuries, including bodily injury, damage to personal property, and/or death. On behalf of myself, my heirs, assigns, administrators, executors, and next of kin, I waive all claims for damages, injuries, or death sustained by me or my property that I may have against the aforementioned release parties in relation to such activities, including claims in tort, contract, equity, or otherwise.
• I accept these risks voluntarily and take full responsibility for my participation.
2.4 Health & Condition
• I acknowledge, agree, and represent that I understand the nature of PHAT Disruption activities and that I AM IN GOOD HEALTH and in PROPER PHYSICAL CONDITION to participate.
• I further agree and warrant that if at any time I believe conditions to be unsafe, I will IMMEDIATELY DISCONTINUE participation.
2.5 Scope
• By this Waiver, I assume all risks and take full responsibility for, and waive any claims of, personal injury, death, damage, or loss of personal property associated with PHAT Disruption, including but not limited to using equipment in any manner and participating in Group Fitness, Personal Training, Small Group Training, Online Training, or related activities on or off the premises.
2.6 Entire Agreement
• This WAIVER AND RELEASE contains the entire agreement between the parties and supersedes any prior written or oral agreements concerning its subject matter. The provisions may only be waived, altered, amended, or repealed, in whole or in part, upon prior written consent of all parties.
2.7 Continuation
• The provisions of this WAIVER AND RELEASE will continue in full force and effect even after termination of the activities conducted by, on the premises of, or for the benefit of PHAT Disruption, whether by agreement, by operation of law, or otherwise.
2.8 Acknowledgement
• I have read, understood, and fully agree to the terms of this WAIVER AND RELEASE. I understand and confirm that by acknowledging and accepting this WAIVER AND RELEASE, I have given up considerable future legal rights.
3. Trainer-Client Agreement
3.1 New Client Consultation & Induction
• All new clients must complete a mandatory consultation and induction prior to their first session.
• During the consultation, clients will be asked to complete a Medical Pre-Exercise Screening Form. Based on responses, clients with certain medical conditions or risk factors may be required to provide a Medical Clearance Certificate from an appropriately qualified medical practitioner (e.g., GP or allied health practitioner) before commencing or continuing certain exercise programs.
• If medical clearance is delayed, withheld, or limited, participation may be postponed or restricted to low-intensity or modified training until cleared.
• This process ensures training is safe and appropriate to individual needs and supports our obligations under insurance, duty of care, and applicable professional standards.
• All medical and health information will be handled confidentially and in compliance with privacy legislation.
3.2 Payment Processing
• Your agreed Online Training package must be accepted through the Kahunas.io link that is emailed directly to you.
• This will trigger your direct debit to begin (and will continue on a monthly basis) via our secure third-party provider, Stripe Payment Processing.
3.2.1 Package Adjustments
• Downgrading Direct Debit Packages: An administration fee of $50 may apply when downgrading direct debit membership packages.
• Notice Period: A minimum of 21 days’ notice is required for all membership package changes. This period may be reduced at the discretion of the coaching team depending on individual circumstances.
• Processing Time: Please allow up to 48 hours for any adjustments to take effect.
• Payments for pre-arranged in-person sessions are charged separately via invoice if required. Ensure you read and understand the Rescheduling, Cancellation, and Cooling Off Policy below.
3.3 Rescheduling, Cancellation of Program and Your 7 Days Cooling Off Period
3.3.1 Rescheduling
I am so excited to be working with you and look forward to helping you achieve your health, fitness, and wellbeing goals. Every important goal must become a priority; therefore, your goals become my priority.
If ever I need to change or reschedule an in-person session within 24 hours’ notice, it would be an absolute last resort. To demonstrate the importance of this, my promise is to offer you not one but two free sessions if this occurs.
All I ask in return is the same commitment to your results and sessions. If you need to reschedule an in-person session, please provide at least 24 hours’ notice, and I will happily reschedule you. Our agreed in-person training days and times are structured around you, and your training times are reserved specifically for you. Therefore, please provide 24 hours’ notice and understand that the full investment is still required for a cancelled session.
We all have good and bad days, so please let me know if you are unwell, injured, or have concerns regarding training and need to reduce intensity or take caution. Please be punctual so I can provide the full session plan and full value, as all sessions will commence and conclude as scheduled.
3.3.1.1 Rescheduling Window:
If an in-person training session has been paid for in advance and you cannot attend due to illness or emergency, you are required to reschedule the session within 7 days of the missed appointment. The rescheduled date and time must be mutually agreed upon by both client and coach.
3.3.1.2 Rescheduled Session Completion Window:
The rescheduled session must be completed within 3 months of the original missed date. Rescheduled sessions not completed within this timeframe will be forfeited to avoid a backlog of make-up sessions.
3.3.2 Cancellation of Program
There is no minimum term for an Online Training program; however, I kindly request 21 days’ written notice to cancel our training agreement. Notice must be provided via email to phatdisruption@gmail.com and will take effect 21 days from the email date.
You have my word that my standards will remain extremely high, and you will receive the same level of training and customer service during your remaining three weeks.
3.3.3 Your 7 Day Cooling Off Period
If you change your mind after joining, you have a 7 day cooling off period in which to cancel your Online Training agreement. The cooling off period begins on the start date indicated in your agreement.
You must notify us in writing during this 7 day period via email to phatdisruption@gmail.com.
If you cancel within the cooling off period, we will refund the money you have paid, less any sessions completed. A $20 administration fee may also be deducted.
3.4 Group Fitness Cancellation Policy
Reschedules, Credits, and Refunds can be found HERE.
3.5 Pricing Policy
• PHAT Disruption may review and adjust pricing at any time.
• Clients will receive 14 days’ notice before price changes take effect.
• Continuing sessions after the effective date constitutes acceptance of the new pricing.
3.6 Age Policy
• We do not offer the Online Training program to children under 18 years of age. We believe in-person coaching is the safest and most effective way to train young people and reduce injury risk.
• Young people may participate in in-person personal training or group fitness sessions with written consent from a parent or legal guardian. The parent or guardian must remain onsite during training sessions or ensure another responsible adult is present in the home or gym at all times.
3.7 Photography & Videography
• Sessions may be filmed or photographed for promotional purposes.
• Clients who do not wish to be recorded must notify their coach before the session begins.
3.8 Temporary Closures & Complimentary Sessions
• Occasional closures may occur for staff breaks, charity work, or unforeseen events (e.g., weather).
• Complimentary sessions may be offered to make up for closures that impact in-person training sessions.
3.9 Wet Weather Safety Protocol
• “Slippery When Wet” signage will be displayed at 7 Amber Court entrance/exit.
• Clients are responsible for following all safety procedures to ensure their own safety and that of others.
3.10 Referral Reward Scheme
• Scheme under review, stay tuned!
3.11 Client Acknowledgement
By registering and investing in a training program, you acknowledge that you have:
• Read, understood, and agreed to all terms outlined in the Fitness Waiver and Release and Trainer–Client Agreement above.
• Agreed to assume responsibility for your health, safety, and participation.
If you have any concerns regarding these terms and conditions, please let me know so we can work toward a mutually satisfactory solution. I am excited to be working with you on your journey and helping you achieve your health, fitness, and wellbeing goals.